Privacy Policy

Privacy Policy

Last Modified
June 24, 2022


This Privacy Policy explains how Webflex, its brands, subsidiaries, and Affiliates (“Webflex”, “we” or “us”) collects, uses, shares and protects personal information. we provide web hosting solutions including dedicated servers and virtual private servers to our customers (“Services”). Webflex has data center locations in Lansing, MI, Phoenix, AZ, and Amsterdam, NL. 

Webflex respects the privacy of every individual who visits (“Website”) and/or purchases its Services. This Privacy Policy is our commitment to transparency in communicating how Webflexcollects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information. 



This Privacy Policy applies to how we collect, use, and disclose information from the following individuals: 

  • Customers – individuals who register, on their own or on behalf of an entity, to use Webflex Services with the creation or administration of a Webflex account.  
  • Event/Marketing Participants –  individuals who provide their information to Webflex when they register for Webflex webinars, subscribe to marketing material, participate in     surveys or contests, or attend other Webflex events. 
  • Website Visitors –     individuals who visit Webflex’s Website and opt to provide contact information including an email address to receive communications from Webflex. For purposes of this Privacy Policy, a Website Visitor does not include an     individual who visits a website hosted by Webflex but owned and operated by a Webflex customer. 

This Privacy Policy does not apply to our Customers’ website hosted by Webflex. Our Customers are responsible for the information they or their end users store in our hosting environment as well as compliance with applicable laws, regulations, and Webflex’s terms related to the collection and storage or personal information. 




Webflex asks for your account informationwhich includes your name, email address, physical address, phone number, credit card information, and website domain. By voluntarily providing Webflex with your account information, you represent that you own and consent to our use of such personal data. 

Event/Marketing Participants

Webflex may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data. 

Website Visitors

At your option, Webflex asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP)addresses, browser type, or other statistical information as part of aggregated data. We use Google Analytics to help us gather statistical information about the visitors to our website and how they use the Website on an anonymous, aggregate basis. However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law. We may use this information to gain a better understanding of the users of our website, toimprove our website, and to improve our Services. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google Analytics use. To understand how Google Analytics collects and processes data, please visit

Webflex uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our website, other interactions with our website, and personalize your search experience on our website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. See our Cookie Policy, below, for more information. 


Webflex uses the information it collects about you in the following ways: 

  • To     respond to any requests from you regarding sales and support.
  • To     contact you regarding any agreements or accepted terms that you may have with Webflex for the Services. 
  • To     provide you with marketing emails, special offers, advertising campaigns, or newsletters. 
  • To     provide you with information logs associated with the use of Webflex Services. 
  • To     contact you regarding functionality changes to our Services or Website. 
  • To     develop new features and functionality to our Services and Website.
  • To     collect payment and bill for our Services. 
  • To     help personalize searches.
  • To     diagnose problems.
  • To     find and prevent fraud.
  • To     register your domain and IP address through ARIN (American Registry for     Internet Numbers). 
  • To     carry out other purposes as disclosed to you through the Website, or found     in terms or an agreement between you and Webflex. 
  • Process     for other purposes for which we obtain your consent.


Webflex shares the information it collects about you in the following ways:

  • Third Party Providers - Webflex may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, processing credit card payments, providing sales leads, and customer support. Third party providers may only process personal information pursuant to Webflex’s instructions, and in compliance with Privacy Policy and other applicable regulations (e.g. EU-US Privacy Shield framework). 
  • Advertising - Based on cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you. 
  • Business Transactions - To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy). 
  • Aggregated or De-identified Data - We may aggregated or otherwise de-identified your personal information. We own such aggregate or de-identified information and may use and share this information with third parties.
  • As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Webflex may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
  • Safety - We may disclose your information to protect and defend the safety of Webflex in connection with investigating and preventing fraud or security issues. 
  • Consent - Webflex may share your information with your consent.


What are Cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies set by the website are called “first party cookies.” Cookies set by parties other than the website are called “third party cookies.” Third party cookies enable third party features or functionality, such as advertising or website analytics, to be provided on or through the website. The parties that set these third party cookies can recognize your computer or device both when it visits the website in question and also when it visits certain other websites and/or mobile apps. 

What Cookies and Other Tracking Technologies does Webflex Use? We may use several different kinds of cookies on this Website, including strictly necessary cookies, which are cookies that are necessary for the Website to function and cannot be switched off in our systems; and performance cookies, which allow us to count visits and traffic sources so we can measure and improve the performance of our website. Specifically, the cookies we use are: 


You may unsubscribe from receiving promotional or marketing emails from Webflex at any time by using the “unsubscribe” link in the email received, or by emailing us at As outlined in the Section, Information We Collect, you can also control your cookiesettings. 

With respect to your account information, you may update, correct or delete information that you provided to us by logginginto your Webflex account or contacting us at 

You are not required to provide all personal information identified in this Policy to use our website or receive or Services, but certain functionality will not be available if you do not provide personal information. For example, if you do not provide personal information, we may not be able to respond to your request, perform a transaction with you, or provide you with marketing that we believe you would find valuable.  


When Webflex no longer has a legitimate business need (e.g. termination of a Customer agreement) to process your personal information, we will either delete or anonymize it. 

Webflex takes all reasonable steps to protect information received from you from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We maintain technical, physical, and administrative safeguards to secure your information, and we use industry standard encryption for your data that is transferred over the internet. Despite its use of encryption, Webflex cannot guarantee any method oftrans mission of information over the internet is 100% secure. If you have any questions about the security of your personal information, please contact us at


Webflex is a US company and stores your information in its data centers in the United States or, in limited cases, in the Netherlands. Webflex may transfer your personal information to countries other than the country in which you live. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. 


Our website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden. 


The Website may contain links to other websites and services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and we are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and sharing of your personal information. We encourage you to read their privacy policies to learn more. 


The following applies to individuals in the European Economic Area (EEA) and United Kingdom (UK): 

Controller.Webflex is the controller of your personal information covered by this Privacy Policy for purposes of EEA and UK data protection legislation. 

Legal bases for processing. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal basis of how we process your personal information, contact us using one of the methods detailed at the end of this Privacy Policy. 

Processing Purpose

Legal Basis

To provide the Website and our Services and communicate with you. 

You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services. 

To send you marketing communications.
For compliance, fraud prevention, and safety. 

These processing activities constitute our legitimate interests. We consider and balance the potential impact on your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

For compliance with law obligations.

With your consent. 

If we expressly ask for your consent prior to processing your information, our processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated on the Website. 

To share your personal information as described in this Policy. 

This sharing constitutes our legitimate interests, and in some cases may be necessary to comply with our legal obligations. 

Retention. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Your Rights. EEA and UK data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold: 

  • Access. Provide you with information about our processing of your personal information and give you access to your personal information. 
  • Correct. Update or correct inaccuracies in your personal information. 
  • Delete. Delete your personal information. 
  • Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
  • Restrict. Restrict the processing of your personal information. 
  • Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights. 

You may submit these requests by contacting us as detailed at the end of this Privacy Policy. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.

Cross-Border Data Transfers. Any information you provide to us through the use of the Website may be stored, processed, transferred among, and accessed from the United States and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. However, we will handle your personal information in accordance with this Policy regardless of where your personal information is kept. Regarding transfers from the EEA and UK to the United States, we rely on the derogations for transfers which are necessary to perform the transaction with you. Where required by law, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed below. If you reside in other non-US jurisdictions outside the EEA and UK, your use of the Website or provision of any personal information constitutes your consent for the transfer of such data to the United States for the purposes identified above. If you have questions about cross-border transfers, please contact us as detailed below. 

Privacy Shield Certification and Complaint Resolution. Webflex complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Webflex has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit’s participation in Privacy Shield is subject to investigation and enforcement by the Federal Trade Commission. Webflex has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Webflex will only engage in such transfers as further detailed in this Privacy Policy. Webflex remains liable under the Privacy Shield if a third party agent processes personal information covered by this Privacy Policy in a manner inconsistent with the Privacy Shield Principles, except where Webflex is not responsible for the event giving rise to the damage. 

In compliance with the Privacy Shield Principles, Webflex commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Webflex at: Webflex has further committed to refer unresolved Privacy Shield complaints toJAMS, an alternative dispute resolution provider (the “ADR Provider”) located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit for more information or tofile a complaint. The services of the ADR Provider are provided at no cost to you. Under certain circumstances, you may be able to invoke binding arbitration to resolve disputes regarding our compliance with Privacy Shield. See for further information. 

Webflex reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your Services. 


If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at:
Webflex Privacy Matters
c/o Webflex
Aviation City, Dubai
United Arab Emirates
Email –